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Platform Engineer

Remote in Mexico
Platform Engineering, Prompt Engineering
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Our team is looking to bring on a Platform Engineer to support our R&D IT product group, contributing to a protocol design workstream situated within Clinical Development Platforms. This position plays a vital role in making clinical trial design and execution possible through the construction, upkeep, and ongoing evolution of a cloud-native software platform used by both internal teams and external partners for study design purposes. You'll be embedded in a cross-functional product team functioning under a BizDevOps model, working together with Product Leads, DevOps Engineers, Release Managers, Business Analysts, Quality Managers, Business Partners, and Product Owners

Responsibilities
  • Drive key technical design and architecture choices for the protocol design platform, keeping solutions consistent with cloud-native and engineering guidelines
  • Take part in gathering business requirements and shaping design approaches together with business and IT stakeholders within the product team
  • Handle delivery work spanning Design, Build, Test, and Deploy stages for scheduled releases as well as unplanned ones
  • Build and sustain cloud-native, full-stack microservices applications that power study design processes within R&D Clinical
  • Create and sustain REST API integrations linking the platform to upstream and downstream systems throughout the wider R&D ecosystem
  • Push forward CI/CD pipeline rollout and refinement, keeping automated build, test, and deployment workflows dependable and compliant
  • Keep the work product log updated, covering functional and integration configuration across the platform
  • Keep configuration specification materials, SDLC documentation, knowledge base entries, and Confluence pages current and accurate
  • Guarantee that system security measures and control processes stay implemented and current with GxP compliance standards
  • Act as the go-to Subject Matter Expert (SME) for the platform, supporting IT and business partners across different regions and business units
  • Tackle daily incidents and service requests, working to cut down incident volume and automate service tasks, while logging all incidents, requests, changes, and problems in ServiceNow
  • Work with DevOps engineers to diagnose issues, track important metrics, and keep the platform running smoothly overall
  • Team up with enterprise groups to address matters tied to infrastructure, storage, databases, cloud, network, and identity management
  • Take an active role in service transitions whenever new applications or features get introduced to the platform, ensuring a stable handover to business-as-usual support
  • Rely on JIRA to track requirements, tasks, validation and testing efforts, and go-live steps throughout release cycles
  • Keep SLAs and customer satisfaction scores on track, stepping in proactively to drive improvements where needed
Requirements
  • At least 2 years of applicable experience building cloud-native applications
  • Shown capability to steer technical design and architecture decisions, keeping outcomes aligned with recognized cloud-native and engineering benchmarks
  • Background taking part in business requirement gathering and design conversations with both business and IT stakeholders
  • Direct experience overseeing delivery work across Design, Build, Test, and Deploy phases for planned and unplanned releases alike
  • Track record designing, constructing, and sustaining cloud-native, full-stack microservices applications
  • Solid background creating and maintaining REST API integrations that connect platforms with upstream and downstream systems
  • Practical experience building and enhancing CI/CD pipelines that support compliant, automated build, test, and deployment cycles
  • Background keeping work product logs, configuration specs, SDLC documentation, knowledge base content, and Confluence pages up to date
  • Familiarity with GxP compliance standards, along with experience putting system security and control measures in place accordingly
  • Experience functioning as a Subject Matter Expert (SME), offering direction to IT and business partners spanning various regions and business segments
  • Hands-on experience handling incidents and service requests, reducing incident frequency, automating related tasks, and logging activity in ServiceNow across incidents, requests, changes, and problems
  • Experience working alongside DevOps engineers to troubleshoot problems, track critical metrics, and preserve overall platform stability
  • Background partnering with enterprise teams to resolve challenges involving infrastructure, storage, databases, cloud, network, and identity management
  • Experience contributing to service transitions tied to new applications or capabilities, ensuring a smooth, stable shift into business-as-usual support
  • Working knowledge of JIRA for managing requirements, tasks, validation and testing, and go-live activities across releases
  • Background maintaining SLAs and customer satisfaction metrics, with a demonstrated habit of proactively pursuing improvements
  • Fluent English communication skills at a B2 level or higher