Back to SearchMurex Front Office Support Engineer
Hybrid in United States of America: New York
Murex
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We are seeking a Murex Front Office Support Engineer with strong Murex expertise to support Fixed Income and FX trading activities. This is a hybrid, front-facing role requiring direct interaction with traders and sales, providing real-time support, issue resolution, and system monitoring.
Responsibilities
- Provide L1 production support for Fixed Income and FX desks within a Murex environment
- Act as the first point of contact for traders and sales teams, ensuring rapid issue resolution
- Perform desk visits and maintain strong front-office engagement
- Demonstrate ownership of incidents from identification through resolution and follow-up
- Support key Murex modules, including E-Tradepad, LiveBook and Portfolio Simulation
- Handle product coverage across Rates products (incl. options/exotics), FX and FX derivatives and Credit products
- Analyze and explain PnL and Risk impacts
- Monitor and troubleshoot Trade STP flows, Interfaces and integrations and Market data issues
- Perform log retrieval and analysis
- Utilize Datamart for reporting and investigation
- Proactively monitor system performance and alerts
Requirements
- Strong hands-on experience with Murex (MX.3) in a front-office support context
- Understanding of Fixed Income and FX products
- Experience in PnL and Risk analysis/explain
- Strong troubleshooting skills across application, data and infrastructure layers
- Working knowledge of SQL and Unix/Linux
- Familiarity with incident management and ticketing systems (ServiceNow, JIRA)
- Exposure to job scheduling tools (e.g., Tidal)