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Currently, we are looking for a remote Middle Support Engineer to join our team.
The client is a British luxury fashion house based in London, England. It has been founded in 1856 and focuses on and distributes trench coats (for which it is most famous), ready-to-wear outerwear, fashion accessories, fragrances, sunglasses, and cosmetics.
Responsibilities
- Deliver professionally Incident, Problem, Change management
- Deliver Service Transition and Continuous Service Improvements
- Keep agreed scope for L2 Support maintained properly following SLAs
- Increase stakeholders’ and customers’ satisfaction (internal, external)
Requirements
- 2+ years of experience in supporting Production systems
- Good communication skills
- Should be able to communicate with the customer and do tasks related to identifying , troubleshooting and resolving application issues, do root cause analysis.
- Excellent verbal and written communication skills, B2+ level of English
Nice to have
- Experience in eCommerce domain with projects running on ATG and/or Hybris platform is a big plus
- Experience in JS, Java or Python
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn