Middle ServiceNow Engineer

Brazil, Chile, Colombia, Mexico, Uruguay

ServiceNow, JavaScript, ServiceNow CMDB, ServiceNow Products, ServiceNow Scripts Writing

We are seeking a Middle ServiceNow Engineer to join our remote team.

You will play a key role in supporting applications within our ServiceNow enterprise instances. This role involves supervising the support queue, testing new upgrades and features, and maintaining the ServiceNow platform for availability, performance, and reliability.

Responsibilities

Supervise support queue and respond to incidents
Test new upgrades and features
Manage and maintain the ServiceNow platform, ensuring its availability, performance, and reliability
Monitor and manage incident, problem, and change management processes within the ServiceNow environment
Coordinate with cross-functional teams to identify, prioritize, and resolve operational issues, ensuring minimal impact on business operations
Resolve vulnerabilities
Develop and implement detailed documentation for users and admins, documenting ServiceNow best practices, standards, and guidelines for configuration, customization, procedures for maintenance and troubleshooting
Work with a community of engineers globally
Update plugins, patching and upgrade systems

Requirements

2+ years of experience in ServiceNow operations or a similar role
Bachelor's Degree in a related technical field; or equivalent related professional experience
Proficiency in ServiceNow administration, including configuring and maintaining modules like Incident Management, Problem Management, Change Management, Service Catalog, Asset Management, and CMDB
Experience in managing and troubleshooting ServiceNow workflows, business rules, notifications, and SLAs
Deep knowledge of ServiceNow integrations with external systems and tools using APIs, web services, and middleware
Some familiarity with development languages such as JavaScript, HTML, CSS and AngularJS, PowerShell, and Shell Commands
Ability to balance multiple assignments simultaneously
Methodical, accurate and with attention to detail
Strong communication and collaboration skills
B2+ English level

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn