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We are seeking a Middle Google Cloud Platform Engineer to join our remote team.
As a GCP Support Engineer, you are expected to provide technical assistance and support to customers using Cloud Platform products, solutions, and APIs. With your expertise in GCP Compute, Linux, and networks basics, you will collaborate with other engineers and product managers to improve the product and make our customers successful. You will also handle change requests and incidents for the remaining infrastructure teams, follow communication standards with businesses involving operational issues, and follow notification and escalation procedures. If you have a passion for cloud computing and want to work with a global team, we want you to apply for this role.
- Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
- Provide technical assistance and support as part of a global 24x5-support organization
- Work closely with Engineers and Product Managers to improve the product and make our customers successful
- Handle change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
- Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
- Follow notification and escalation procedures
- Follow standards for communications with business involving operational issues
- At least 3 years of experience as a Systems Engineer or a combination of Networking and System Administrator
- Strong knowledge of Linux/UNIX and Windows Server
- Familiarity with shell scripting and multitasking
- Capable of setting up monitoring, conducting performance audit and performance optimization
- Strong understanding of administration, user accounts, permission models, and access control
- Familiarity with networking, NAT, DNS, firewalls, basic routing, load balancing, etc.
- Experience troubleshooting Linux performance, CPU, memory, I/O
- Strong troubleshooting skills and familiarity with common Linux troubleshooting tools, vmstat, iostat, lsof, strace, etc.
- Familiarity with SQL and cloud computing
- Strong business ownership and customer focus
- Upper-intermediate English language proficiency
- Experience in VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
- Familiarity with BigQuery, Cloud Storage, and CloudSQL
- Coding ability in one or more languages (Java, Python, C++, etc.)
- Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc.)
- Experience in deploying and managing distributed systems and clusters
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn