Back to SearchMiddle GCP Developer for a Hi-Tech Company
Remote in Colombia
Google Cloud Platform
& 9 others
Sorry, this position is no longer available
Colombia
We are currently looking for a remote Middle GCP Developer to become a part of the global team.
The customer is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware.
Responsibilities
- Provide technical assistance and support over e-mail, chat and phone as part of a global 24x7-support organization
- Provide initial response to customer's inquiry, troubleshoot, provide updates, identify root case, and resolve the issue to the satisfaction of customer
- Handle escalation from customer and lead to satisfactory resolution
- Co-work with engineers across technical and product domains to resolve complex cross-domain issues
- Consult with senior engineers and subject matter experts (SME) to accelerate problem resolution
- Hand-off or take-over cases to/from other geographical region to provide around-the-clock issue resolution for premium customers
- Follow communication guidelines and security policies when communicating with customer
- Categorize support requests for support and service analytics
- Produce support documents, perform knowledge sharing and training
- Keep technical skills up to date with latest cloud technologies
Requirements
- 2+ years of experience with GCP
- Solid knowledge of networking (TCP/IP, routing, firewalls, related troubleshooting tools)
- Linux/Unix background - (Usage of lsof & Netstat to check open ports & running processes)
- Attention to Detail, fast learner & Excellent communication skills
- At least basic knowledge of SQL
- At least basic knowledge of Python
- Fluent in English (Verbal & Written)
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn