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Middle GCP Developer for a Hi-Tech Company

Remote in Colombia
Google Cloud Platform
& 9 others
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Sorry, this position is no longer available

We are currently looking for a remote Middle GCP Developer to become a part of the global team.

The customer is an American multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware.

Responsibilities
  • Provide technical assistance and support over e-mail, chat and phone as part of a global 24x7-support organization
  • Provide initial response to customer's inquiry, troubleshoot, provide updates, identify root case, and resolve the issue to the satisfaction of customer
  • Handle escalation from customer and lead to satisfactory resolution
  • Co-work with engineers across technical and product domains to resolve complex cross-domain issues
  • Consult with senior engineers and subject matter experts (SME) to accelerate problem resolution
  • Hand-off or take-over cases to/from other geographical region to provide around-the-clock issue resolution for premium customers
  • Follow communication guidelines and security policies when communicating with customer
  • Categorize support requests for support and service analytics
  • Produce support documents, perform knowledge sharing and training
  • Keep technical skills up to date with latest cloud technologies
Requirements
  • 2+ years of experience with GCP
  • Solid knowledge of networking (TCP/IP, routing, firewalls, related troubleshooting tools)
  • Linux/Unix background - (Usage of lsof & Netstat to check open ports & running processes)
  • Attention to Detail, fast learner & Excellent communication skills
  • At least basic knowledge of SQL
  • At least basic knowledge of Python
  • Fluent in English (Verbal & Written)
Benefits
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

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