Back to SearchMiddle End-User Support Engineer
Office in Poland: Krakow
End User IT Support& 6 others
Looking for something else?
Find a vacancy that works for you. Send us your CV to receive a personalized offer.
Find me a job
We are hiring a Middle End-User Support Engineer to provide dependable onsite support and keep workplace IT running smoothly in Krakow. You will troubleshoot issues, manage endpoints, and coordinate with partners to meet SLA targets in a fast-paced office setting. Apply to help users stay productive every day.
Responsibilities
- Support end users via onsite, face-to-face help and remote assistance channels
- Install and configure computer hardware, systems, printers, and scanning equipment
- Collaborate with external service providers and network engineering teams to resolve technical issues
- Maintain meeting rooms and ensure room equipment stays fully operational through routine checks
- Monitor ticket handling to ensure resolution meets defined SLA commitments and response timelines
- Execute software installations and troubleshoot issues that occur during the process
- Own incident tickets from creation through troubleshooting and closure
- Perform regular server room maintenance to sustain stable system performance
- Organize and maintain IT equipment cabling to keep it tidy and reliable
- Follow documented IT Work Instructions while completing day-to-day activities
- Maintain accurate, up-to-date hardware inventory records
Requirements
- Hands-on experience of 2+ years in a comparable end-user support role
- Familiarity with Network Fundamentals and Troubleshooting methods to resolve connectivity problems
- Proven capability in Windows Endpoint Administration, including workstation setup and ongoing maintenance
- Basic understanding of IT Service Operations Fundamentals that supports reliable service delivery
- Applied knowledge of Microsoft Intune Support Essentials for device and endpoint management
- Strong people skills paired with effective problem-solving capability
- Genuine interest in learning new technology and adapting quickly to unfamiliar situations
- Ability to stay focused and deliver results in challenging, high-pressure moments
- Intermediate English proficiency (B1)
- Willingness to accept and act on direction provided by the immediate manager
Nice to have
- Practical experience working in MacOS and Linux environments
- Working knowledge of Remote Access Tools to deliver remote system support