Back to SearchMiddle End-User Support Engineer
Office in Poland: Krakow
End User IT Support& 6 others
Looking for something else?
Find a vacancy that works for you. Send us your CV to receive a personalized offer.
Find me a job
We are expanding in Krakow and need a Middle End-User Support Engineer to deliver hands-on, onsite assistance and maintain a reliable end-user environment. You will support users in person and remotely, administer Windows endpoints and Intune tasks, and ensure tickets meet SLA expectations. Apply to join a team that values clear communication and practical problem-solving.
Responsibilities
- Assist end users through onsite, face-to-face support as well as remote channels
- Configure and install computer hardware, systems, printers, and scanning equipment
- Partner with external service providers and network engineering teams to tackle technical issues
- Maintain meeting rooms by performing routine care to keep equipment operating smoothly
- Ensure ticket resolution stays within established SLA commitments and response timelines
- Handle software installation procedures and troubleshoot issues that occur
- Resolve incident tickets from creation through investigation to closure
- Complete regular maintenance tasks in the server room to maintain reliable system performance
- Keep IT equipment cabling organized and properly maintained
- Adhere to documented IT Work Instructions when performing everyday tasks
- Update and maintain precise hardware inventory records
Requirements
- At least 2 years of hands-on experience in a similar end-user support function
- Knowledge of Network Fundamentals and Troubleshooting techniques to resolve connectivity issues
- Demonstrated ability in Windows Endpoint Administration for workstation configuration and ongoing upkeep
- Basic understanding of IT Service Operations Fundamentals to contribute to smooth service delivery
- Applied experience with Microsoft Intune Support Essentials for endpoint and device management
- Strong interpersonal skills and effective problem-solving capability
- Interest in exploring new technology and adapting quickly to unfamiliar situations
- Capacity to keep focus and deliver results during challenging, high-pressure moments
- Intermediate English proficiency (B1)
- Willingness to accept and act on direction provided by the immediate manager
Nice to have
- Experience operating in MacOS and Linux environments
- Knowledge of Remote Access Tools for providing remote support