Back to SearchMiddle End-User Support Engineer
Office in Poland: Krakow
End User IT Support& 6 others
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We are looking for a Middle End-User Support Engineer to deliver onsite, user-focused IT support from our Krakow office five days a week. You will handle tickets end to end, maintain Windows endpoints with Microsoft Intune, and keep conference rooms and hardware ready for daily work. Apply and help us provide consistent, SLA-driven support.
Responsibilities
- Provide assistance to end users through onsite walk-ups and remote support options
- Set up and configure computer hardware, systems, printers, and scanning equipment
- Coordinate with external service providers and network engineering teams to address technical issues
- Service meeting rooms by performing routine care to keep equipment working properly
- Validate that ticket resolution aligns with established SLA commitments and response timelines
- Oversee software installation activities and troubleshoot issues encountered along the way
- Drive incident tickets from initial creation through resolution and closure
- Carry out periodic server room maintenance to help ensure reliable system performance
- Maintain orderly and well-kept cabling for IT equipment
- Execute daily tasks by following documented IT Work Instructions
- Keep hardware inventory records accurate and current
Requirements
- At least 2 years of comparable hands-on experience in a similar function
- Understanding of Network Fundamentals and Troubleshooting practices for addressing connectivity issues
- Solid experience in Windows Endpoint Administration, covering configuration and ongoing upkeep
- Basic knowledge of IT Service Operations Fundamentals to enable smooth service delivery
- Practical knowledge of Microsoft Intune Support Essentials for managing devices and endpoints
- Excellent communication and people skills combined with strong problem-solving capability
- Curiosity for new technology and the flexibility to adjust quickly to unfamiliar situations
- Ability to remain productive and focused during challenging, high-pressure moments
- Intermediate English proficiency (B1)
- Readiness to accept and act on direction provided by the immediate manager
Nice to have
- Hands-on exposure to MacOS and Linux environments
- Familiarity with Remote Access Tools used to support systems remotely