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We are seeking a remote Lead UX Designer to join our team and define and deliver experience strategy for our app and shopping experience. Working with human-centered design methods, you will co-create and test solutions that address real customer challenges, developing user journeys and flows that highlight customer interactions throughout an end-to-end experience.
Utilizing your extensive experience in customer journey mapping, wireframing, and prototyping, you will provide detailed visual and UX designs to support tactical efforts. You will also influence the strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements.
Responsibilities
- Define and deliver experience strategy, with app and shopping experience
- Develop user journeys and user flows that highlight customer interactions throughout an end-to-end experience
- Provide wireframes for concept and prototyping to be used for user research
- Create detailed visual and UX design supporting tactical efforts
- Provide governance strategy, including defining workflow and best practice, illustrating relationships across technology capabilities, and designing requirements and documentation/onboarding materials
- Advise on architectural strategy, scope, and staffing recommendations
- Influence strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements
- Facilitate idea generation with stakeholders and collaborate with cross-functional teams
- Create clear and compelling materials and narratives explaining design rationale to team and stakeholders using customer, business, or competitive insights
Requirements
- At least 5 years of solid experience as a UX Designer, with a strong focus on customer journey mapping, design documentation, and enterprise platform design
- 1+ year of relevant leadership experience
- Expertise in experience strategy and prototyping, with a keen attention to detail in wireframing
- Proven experience in designing governance strategy and defining workflow and best practice
- Familiarity with common visual and interaction design principles and practices, with the ability to create appropriate sketches, wireframes, flows, design comps, and prototypes with minimal guidance
- Experience with creating Customer Journey Map and Design Documentation
- Adept at facilitating idea generation with stakeholders and collaborating with cross-functional teams
- Familiarity with Figma
- Excellent verbal and written communication skills in English, with an Upper-Intermediate level of proficiency
Nice to have
- Experience in working with agile methodologies
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn