Back to SearchUkraine
We are seeking a skilled and motivated Lead ServiceNow Developer to contribute to implementing platform solutions focused on the Configuration Management Database (CMDB) and related functionalities.
In this position, you will play a crucial role in the design, configuration, and integration of the CMDB, aligned with the Common Service Data Model (CSDM) and supported by Discovery, Service Mapping, and connections to both cloud and on-premises systems.
This technical role requires advanced expertise in CI lifecycle automation, Discovery frameworks, service modeling, and data ingestion from diverse infrastructure sources.
Responsibilities
- Design a scalable CMDB aligned with CSDM principles
- Configure ServiceNow Discovery and Service Mapping to ensure accurate CI data and relationships
- Define class models, transformation maps, reconciliation rules, and lifecycle processes for CI automation
- Plan integrations with cloud platforms such as AWS and Azure, as well as on-prem systems including SCCM, Active Directory, and vCenter
- Maintain CMDB data quality using CMDB Health frameworks, normalization rules, and duplicate detection tools
- Address issues related to Discovery jobs, data inconsistencies, and integration challenges
- Document CMDB designs, Discovery setups, and integration configurations
- Use scripting and Flow Designer to enhance workflows while staying informed about platform advancements
Requirements
- Background in ServiceNow CMDB, Discovery, and Service Mapping
- Familiarity with Common Service Data Model (CSDM) and CI class structures
- Understanding of integrations with cloud platforms such as AWS and Azure, as well as on-prem systems like SCCM, Active Directory, and virtualization technologies
- Proficiency in JavaScript, REST/SOAP APIs, and MID Server management
- Knowledge of IT infrastructure, including servers, networks, virtualization, and cloud environments
- Competency in solving technical issues within complex IT landscapes
- Strong communication skills in English, with adaptability to collaborate across distributed teams
- ServiceNow certifications such as CMDB, Discovery, or App Developer offer an advantage
Nice to have
- Proficiency in handling complex CMDB setups with extensive data volumes
- Background in specialized scripting methods for ServiceNow automation
- Familiarity with industry best practices for CI lifecycles and asset management
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn