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Lead ServiceNow Developer

Hybrid in Republic of Lithuania, Latvia
ServiceNow, ServiceNow CMDB
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We are seeking an experienced Lead ServiceNow Developer with solid expertise in ITOM, CSDM and integrations to support the multi-source, service-aware and self-healing CMDB. In this role, you will collaborate closely with Product Owners and ServiceNow engineers to deliver future-proof, data-driven solutions that empower stakeholders across the organization.

Responsibilities
  • Collaborate with the Product Owner to assess incoming demands and ensure data-related solution decisions are future-proof
  • Work with ServiceNow engineers to create, refine and realize user stories
  • Remediate incidents and fulfill requests within your area of responsibility
  • Apply creative thinking, both conceptually and practically, to solve complex challenges
  • Create holistic solutions that address business and technical needs
  • Empower business stakeholders to realize and govern data effectively
  • Communicate clearly and empathetically with team members and stakeholders
Requirements
  • 5+ years of experience as a ServiceNow Developer
  • Solid expertise in multi-source CMDB, discovery (patterns) and IRE governance
  • Proficiency in IH-ETL, service mapping and APM/TPM
  • Strong understanding of CSDM and the ServiceNow ITAM (HAM & SAM) and ITOM modules
  • Capability to design holistic solutions and enable stakeholders to govern data
  • Excellent communication skills, both clear and empathetic
  • English proficiency at B2 level or higher