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We are seeking a skilled and motivated Lead ServiceNow Developer to contribute to implementing platform solutions focused on the Configuration Management Database (CMDB) and related functionalities.
In this role, you will play a pivotal part in designing, configuring, and integrating CMDB in alignment with the Common Service Data Model (CSDM) and enhanced by Discovery, Service Mapping, and integrations across cloud and on-premises systems.
This technical position requires significant expertise in CI lifecycle automation, Discovery techniques, service modeling, and data ingestion from varied infrastructure sources.
Responsibilities
- Create a scalable, service-aware CMDB in compliance with CSDM standards
- Optimize ServiceNow Discovery and Service Mapping to ensure precise CI data and relationships
- Develop class models, transform maps, reconciliation rules, and lifecycle processes for CI automation
- Integrate with cloud platforms like AWS and Azure, and on-prem systems including SCCM, Active Directory, and vCenter
- Maintain CMDB data quality using CMDB Health frameworks, normalization rules, and duplicate detection tools
- Diagnose and resolve issues related to Discovery jobs, data inconsistencies, and integration errors
- Document CMDB designs, Discovery configurations, and integration setups in a structured format
- Use scripting and Flow Designer to streamline workflows while actively adapting to platform updates
Requirements
- Background in ServiceNow CMDB, Discovery, and Service Mapping
- Familiarity with Common Service Data Model (CSDM) and CI class structures
- Understanding of integrations with cloud systems (AWS, Azure) and on-prem systems (SCCM, Active Directory, virtualization technologies)
- Proficiency in JavaScript, REST/SOAP APIs, and MID Server installation and maintenance
- Knowledge of IT infrastructure, including servers, networks, virtualization, and cloud environments
- Competency in solving technical challenges within complex IT systems
- Effective communication in English, with the ability to collaborate across distributed teams
- ServiceNow certifications such as CMDB, Discovery, or App Developer are considered beneficial
Nice to have
- Expertise in working with advanced CMDB hierarchies involving high-volume data
- Skills in utilizing advanced scripting for automating ServiceNow processes
- Capability to apply best practices for CI lifecycle management and asset tracking
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn