Back to SearchLead Interaction Designer for Telecommunications Company
Remote in Ukraine
Interaction Design, Google Dialogflow
Sorry, this position is no longer available
Ukraine
Currently, we are looking for a remote Lead Voice Interaction Designer with 2+ years in voice user interface and user experience design to join our team.
The customer is a Telecommunications Company that connects people and networks by delivering interconnection services for all types of providers.
Responsibilities
- Creating and designing IVR dialog flows for internal and external applications
- Ensuring high quality, user-centered designs while remaining consistent with corporate policies, procedures, and philosophies
- Creating mockups and prototypes to derive and elicit business requirements to facilitate the development user interactions
- Design user interface elements for all levels of the interface (interface posture, components, dialogs, audio elements) that are highly optimized around user goals and needs
- Conduct user needs assessment, requirements gathering, task analysis, cognitive walkthrough, and heuristic evaluation
- Collaborating with internal and external clients on the design of these UIs
- Establishing and maintaining a professional relationship with key internal and external stakeholders including clients, team members and department contacts
Requirements
- Bachelor's degree required from an accredited college or university with major course work in Interaction Design, Human-Computer Interaction, Cognitive Science, or related fields; equivalent work experience in a similar position may be substituted for educational requirements
- 2+ years in voice user interface and user experience design
- 2+ years user experience research
- 5+ years of general business experience
- Proven contact center experience
- A working knowledge of Google technologies, including Dialogflow NLU
- Knowledge of Visio, Word and Excel required
- Proven presentation and public speaking skills
- Proficient English (written and spoken) B2
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn