Back to SearchLead DevOps Engineer - Observability & Monitoring
Remote in Canada
DevOps& 3 others
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Join EPAM as a Lead DevOps Engineer, where you will drive observability excellence, strengthen monitoring practices, and ensure system reliability across a complex production environment. Your expertise will directly improve operational maturity and support delivery at scale.
At EPAM, you'll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects, your expertise will drive meaningful change.
Req.#1034285690
Responsibilities
- Manage end-to-end monitoring, alerting, and observability for production applications using Dynatrace, Splunk, and Grafana, ensuring system reliability and performance
- Develop and maintain documentation outlining best practices for logging and monitoring, while conducting regular audits to ensure compliance with company policies and industry standards
- Triage, prioritize, and resolve medium-complexity incidents and service requests using JIRA, providing warm handoff notes and escalation support for tickets beyond Level 2
- Define service level objectives for each product request type and establish average completion time benchmarks to drive continuous improvement
- Present metrics and escalated ticket trends regularly to leadership, identifying opportunities to shift support processes left and reduce incident recurrence
- Participate in cross-functional initiatives related to observability standards and be available for off-hours monitoring, on-call escalations, and pager duty coverage
Requirements
- 7 or more years of experience working within DevOps or SRE teams, with a strong focus on incident and request management in high-availability production environments
- Hands-on advanced expertise in Dynatrace, Splunk, and Grafana, with the ability to configure monitoring setups and administer tooling
- Proven experience with Azure logging and monitoring solutions including Log Analytics, Azure Monitor, and Application Insights
- Solid understanding of observability principles covering monitoring, logging, and distributed tracing across scalable, fault-tolerant systems
- Strong analytical and problem-solving skills with the ability to troubleshoot complex issues under pressure and communicate findings clearly to technical and non-technical stakeholders
- Bachelor's degree in Computer Science or a related field and/or equivalent work experience, with excellent English communication skills and the ability to work both independently and collaboratively