Lead DevOps Engineer (EUC)

Hybrid in Romania: Bucharest

Microsoft 365 Engineering

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We are seeking a skilled Lead DevOps Engineer to guide our team in implementing and managing innovative End User Computing (EUC) and virtual desktop solutions. This role focuses on driving advancements, optimizing performance, and upholding security standards while fostering cross-team collaboration to deliver integrated results.

Responsibilities

Design, implement, and manage Citrix and Azure Virtual Desktop (AVD) environments to achieve high performance, security, and user satisfaction
Monitor and maintain Citrix and AVD systems, addressing issues with connectivity, performance, and user access
Collaborate with cross-functional teams to ensure seamless integration of AVD solutions with current infrastructure and applications
Provide training and technical support to end users and IT personnel on Citrix and AVD platforms
Create and update documentation for Citrix and AVD configurations, processes, and troubleshooting steps
Participate in resource planning and scaling to meet organizational requirements for AVD
Ensure alignment with security standards and regulations across the Citrix and AVD environment
Develop and promote best practices for deploying, configuring, and managing AVD solutions
Design scripts and automate modules related to Azure services supporting AVD host infrastructure
Stay informed about AVD advancements and industry trends to improve virtual desktop solutions
Coordinate with vendors and third-party providers to enhance AVD offerings
Resolve advanced technical challenges at the 3rd level of support when necessary

Requirements

Bachelor's degree in IT or a related field is essential, with a Master’s degree considered advantageous
Background in delivering and designing complex EUC solutions within international or multinational organizations for over 5 years
At least 1 year of relevant leadership experience
Strong experience in EUC and Workspace projects, including large-scale Windows upgrades, transitions from on-prem to cloud ECUs, and migrations to Azure
Expertise in EUC/Workspace platforms, including On-prem Active Directory/Azure Active Directory, Networking platforms, Imaging, Packaging, Intune, SCCM, Workspace One/AirWatch, with a significant emphasis on Azure Virtual Desktop and Citrix
Proficiency in DevSecOps tools and technologies, including GitHub, Azure DevOps, and CI/CD pipelines
Knowledge of agile methodologies and tools, such as Jira and Scrum
Competency in tackling advanced technical challenges at the 3rd level of project support
Strong communication skills for effectively interacting across all levels
Excellent problem-solving abilities with attention to detail
Team-oriented with a proactive approach to tasks
Ability to multitask and stay calm under pressure
Flexibility to operate effectively in diverse cultural and professional settings
Excellent command of written and spoken English at a B2+ level or higher

Nice to have

Microsoft-related certifications
Familiarity with Microsoft 365 Administration