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We are seeking a Lead DevOps Engineer with solid expertise in incident and request management, supported by hands-on experience with tools like Dynatrace, Grafana, and Splunk.
The role encompasses monitoring configuration, tool administration, and break-fix work on medium-complexity tickets.
Responsibilities
- Drive technical initiatives by offering direction and oversight to fellow team members
- Plan, design, develop, test, deploy, and maintain software solutions in line with project needs
- Work jointly with other technical and non-technical teams to support successful project delivery
- Help shape and deliver solution requirements, estimates, and project timelines
- Maintain the quality of technical outputs while observing development standards and best practices
- Manage incidents and requests through ServiceNow or JIRA as the tracking solution
- Remain reachable for monitoring and escalation during off-hours and weekends, including pager duty coverage for after-hours emergencies
- Sort tickets, update their details, and evaluate urgency levels appropriately
- Be willing to take part in on-call rotations both in India and during CST hours on a rotational schedule
Requirements
- At least 5 years of relevant professional background
- A minimum of one year guiding and managing development teams
- Practical experience with Microsoft Azure and Azure Log Analytics for cloud infrastructure and monitoring
- Background in Dynatrace administration and Dynatrace Workflows for observability and automation
- Working knowledge of event management, extensions, and integrations within Dynatrace
- Proficiency in infrastructure as code deployments with Terraform
- Competence in Kubernetes automation for container orchestration and management
- Familiarity with supporting tools such as GitHub Actions for CI/CD, ServiceNow for IT service management, and Confluence for documentation and collaboration
- Capability to work effectively on your own as well as within a team
- Strong analytical and problem-solving outlook, with demonstrated experience troubleshooting under pressure
- Strategic mindset combined with complex problem-solving and analytical skills
- Solid organizational and interpersonal abilities, including experience instilling a culture of operational maturity
- Aptitude for quickly adapting to new technologies
- Excellent spoken and written English communication abilities (C2 level)