Lead DevOps Engineer - Amazon Connect
Remote in Brazil, & 4 others
Site Reliability Engineering& 6 others
Looking for something else?
Find a vacancy that works for you. Send us your CV to receive a personalized offer.
Find me a jobChoose an option
We are looking for a Lead DevOps Engineer to design, automate, deploy, and operate an enterprise Amazon Connect contact center platform using AWS architecture, CI/CD, and Infrastructure as Code. You will take solutions from concept to production while setting modern engineering standards.
Responsibilities
- Lead the end-to-end design and engineering of an enterprise Amazon Connect platform
- Architect secure, scalable AWS solutions that support contact center workflows and integrations
- Build and maintain CI/CD pipelines that enable reliable, repeatable releases
- Implement Infrastructure as Code with AWS CloudFormation to automate provisioning and changes
- Own production readiness practices including deployment governance, versioning, and code reviews
- Troubleshoot complex platform issues across cloud services, networking, integrations, and applications
- Coordinate integration patterns between Amazon Connect and AWS services using APIs and events
- Automate operational tasks using scripting and tooling to improve reliability and speed
- Define engineering standards for configuration, security, and observability across the platform
- Partner with stakeholders to translate requirements into technical designs and delivery plans
Requirements
- 5+ years of experience with Amazon Connect in enterprise environments
- 5+ years of experience with AWS architecture for serverless and event-driven solutions
- Proven technical leadership experience owning platform modernization and operational excellence
- Strong project delivery skills taking concepts through production releases
- Hands-on CI/CD pipeline experience with Git-driven development and deployment governance
- Advanced Infrastructure as Code skills with AWS CloudFormation and IaC development and maintenance
- Upper-Intermediate English (B2) proficiency for clear collaboration and documentation
Nice to have
- Octopus Deploy experience for deployment automation
- Salesforce Service Cloud integration experience with contact center workflows
