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Remote in Poland
Cloud Native Development& 4 others
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We are seeking a Lead Cloud Native Developer to drive a full platform migration from LiveChat to Amazon Connect Chat for a global life-sciences client, overseeing Amazon Connect configuration, a custom agent workspace, Salesforce integration, Microsoft Teams presence sync, SSO via Entra ID, and DynamoDB-backed runtime lookups.
Responsibilities
- Own technical delivery quality from Discovery through Build; present to the SA on architecture alignment and to the Delivery Manager on timeline and risk
- Break architecture decisions into implementable work items; maintain a backlog that reflects the March 1 deadline constraint and sequences dependencies correctly
- Contribute hands-on to the highest-risk components (e.g. bidirectional Teams sync, Salesforce iFrame auth) rather than delegating all coding to the development team
- Run code reviews and enforce implementation standards across the team
- Identify and escalate blockers — particularly external dependencies (Azure AD app registration, Salesforce team access, Bedrock API contract) — before they affect the critical path
- Ensure QA has testable, documented components; collaborate on end-to-end SIT test cases
- Lead knowledge-transfer activities (train-the-trainer model) so the client's team can operate the platform post-go-live
- Coordinate with the Entra ID/Azure AD provisioning workstream and the Bedrock/Lex self-service team on the agent-availability API interface
- Lead day-to-day technical delivery across a multi-discipline team of Amazon Connect developers, a Salesforce developer, DevOps, and QA
Requirements
- 5+ years of hands-on Amazon Connect experience, including contact flows, queues, routing profiles, and the Amazon Connect Streams API; must be able to build and debug contact flows directly, not just oversee others doing it
- Proficiency in AWS Lambda and serverless integration, including DynamoDB, S3, and EventBridge
- Experience leading delivery teams on time-critical AWS engagements; able to hold a team to a fixed deadline through sequencing and proactive risk management
- Skills in Salesforce integration, including REST API patterns, Lambda/S3 triggers, or equivalent event-driven integration with CRM platforms
- Capability to work with blended IaC pipelines (CloudFormation/CDK for what can be automated, manual procedures where it cannot)
- Familiarity with Microsoft Graph API (Teams presence/status) or the ability to ramp quickly on it
- Clear, direct communication skills; able to surface risks to stakeholders early and collaborate across teams (the client's IT, Bedrock product team, Salesforce team) without direct authority
- English proficiency at B2 level or higher
Nice to have
- Prior experience on LiveChat-to-Connect or comparable contact-centre platform migrations
- Familiarity with Entra ID (Azure AD) SSO configuration for Amazon Connect
- Experience with Amazon Connect Cases or Connect Wisdom
- Background in life-sciences, medtech, or comparable regulated-industry delivery