Lead Change and Adoption Specialist

Hybrid in Mexico

Support.Business

Location-specific conditions & benefits*

Mexico

We are seeking a Lead Change and Adoption Specialist to enhance Modern Workplace solutions.

In this role, you will be instrumental in ensuring the successful adoption of Microsoft 365 and Google Workspace solutions. You will collaborate with clients and internal teams to drive digital transformation and promote a culture of continuous improvement.

Responsibilities

Drive modern workplace adoption and change initiatives by developing and implementing strategies
Engage with clients and internal teams to assess needs and create tailored adoption roadmaps
Deliver training and enablement programs through workshops and communication campaigns
Monitor adoption success by utilizing analytics and user feedback to refine strategies
Promote best practices in change management by establishing methodologies for transformation
Support internal growth of the practice by contributing to knowledge-sharing and upskilling efforts
Collaborate with stakeholders to ensure alignment and drive adoption initiatives
Act as a trusted advisor for clients, enhancing productivity through effective change management
Facilitate training sessions to improve proficiency in Microsoft 365 tools
Create reports and presentations to communicate metrics and adoption trends

Requirements

5+ years of experience in change management with a focus on user adoption
Background in Microsoft 365 solutions, including Microsoft 365 Copilot and Teams
Strong facilitation skills for engaging stakeholders at all levels
Proficiency in analytics and reporting tools to track adoption trends
Capability to consult and advise clients on user adoption strategies
Understanding of digital experience management principles
English proficiency at a business level

Nice to have

Microsoft Change Management & Adoption Certification
Familiarity with Confluence
Knowledge of Google Workspace applications
Skills in training delivery and facilitation
Experience with Miro and Zoom

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn