Back to SearchLead Business Operations Specialist
Remote in Belarus, Georgia
Business Operations& 6 others
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We are seeking a Lead Business Operations Specialist to join a project focused on comprehensive account administration and contract management, ensuring efficient governance, compliance, and financial oversight within the business unit. This role supports decision-making through detailed reporting, margin control, and effective contract workflow management to optimize account performance.
Responsibilities
- Provide administrative support for the account by organizing required meetings, preparing meeting minutes, and driving meeting agendas
- Manage contract preparation and review workflows, submit contracts to legal, finance, and delivery teams, and control status to meet deadlines
- Develop and maintain compliance standards within business unit accounts
- Model and analyze PnL components related to contract pricing and rate calculations
- Support governance reviews by preparing materials, reviewing service levels, SLAs, KPIs, and assessing risk exposure
- Design, set up, and manage reports required by Client partners and Delivery managers for informed decision-making, ensuring data quality and relevance
- Monitor account margin forecasts, analyze factors affecting margin, and understand all margin impacts
- Perform ad-hoc operational tasks from Client partners, Project and Delivery managers and clients
- Collaborate effectively within a team and with third-party vendors as needed
Requirements
- 5+ years of experience in Operations, Finance or Analytics, preferably in an international environment
- Background in financial modeling and data analysis
- Proficiency in managing commercial models including staff augmentation, fixed price and managed capacity frameworks
- Skills in contract preparation, review workflows, and administration support
- Expertise in advanced data analysis and reporting to support strategic account management decisions
- Analytical mindset with strong problem-solving skills
- Strong communication, diplomacy, and stakeholder management skills, with the ability to interact effectively with senior management, internal and external stakeholders
- Excellent organizational skills with the ability to prioritize and multitask under pressure
- Collaborative team player with a proactive approach, high attention to detail, and stress resilience
- Advanced Excel skills
- AI proficiency and practical experience
- English level B2+ (written and verbal)