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Lead Business Operations Specialist

Remote in Ukraine
Business Operations& 6 others
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Project Summary: This initiative centers on thorough account administration and contract oversight to maintain strong governance, regulatory compliance, and financial control across the business unit. It enables informed decision-making by delivering in-depth reporting, margin management, and streamlined contract processes to maximize account effectiveness.

What Candidate Is Needed:

  • Proficient in managing commercial models including staff augmentation, fixed price, and managed capacity frameworks
  • Skilled in contract preparation, review workflows, and administrative support
  • Advanced data analysis and reporting capabilities to support strategic account management decisions
  • Strong communication and diplomacy skills to engage with internal and external stakeholders
  • Excellent organizational skills with the ability to prioritize and multitask under pressure
  • Collaborative team player with a proactive approach, high attention to detail, and stress resilience
Responsibilities
  • Provide administrative support for the account by scheduling necessary meetings, drafting meeting minutes, and leading meeting agendas
  • Oversee contract preparation and review processes, forwarding contracts to legal, finance, and delivery teams while tracking status to ensure deadlines are met
  • Build and uphold compliance standards across business unit accounts
  • Model and evaluate PnL components tied to contract pricing and rate calculations
  • Assist governance reviews by compiling materials, assessing service levels, SLAs, KPIs, and evaluating risk exposure
  • Design, implement, and maintain reports needed by Client partners and Delivery managers to enable informed decisions, ensuring data accuracy and relevance
  • Track account margin forecasts, examine factors influencing margin, and comprehend all margin-related impacts
  • Carry out ad-hoc operational requests from Client partners, Project and Delivery managers, and clients
  • Work collaboratively within a team and coordinate with third-party vendors as needed
Requirements
  • 4+ years of experience in Operations, Finance, or Analytics, ideally within an international setting
  • Solid foundation in financial modeling and data analysis
  • Analytical thinker with strong problem-solving abilities
  • Excellent communication and stakeholder management skills, capable of engaging effectively with senior leadership
  • English proficiency at B2+ level (written and spoken)
  • Advanced Excel capabilities
  • AI proficiency with hands-on experience