Lead Business Analyst - Energy

Translate customer, commercial, operational, and technical needs into clear, detailed requirements documentation, including user stories, acceptance criteria, process flows, edge cases, dependencies, and non-functional requirements

Validate requirements and solution concepts with users, customers, operations teams, and engineering through interviews, workshops, prototypes, pilots, and feedback loops to ensure solutions solve the right problems before scaling

Build user-centric, data-driven products by championing products and features from conception to implementation

Determine customer needs through persona-based research and product feedback, and help define the overall customer journey

Develop features that integrate into a variety of technical environments using Agile / SCRUM methodology, effectively managing tradeoffs on scope, resources, timeline, and customer benefit across multiple, complex feature sets

Run beta and pilot programs with early-stage products

Drive product launches through collaboration across cross-functional teams

Create knowledge sharing tools and documents, including user guides, FAQs, and training videos

Bachelor's Degree

10-15 years of experience in business analysis, including a minimum of 7-9 years as a product manager within a technology environment, with a record of successfully delivering complex products, preferably SaaS products and self-service applications

Self-motivated and team-oriented individual with a passion for making an impact

Experience managing dependencies and gaining the agreement and trust of stakeholders to deliver a successful product

Background collaborating with software engineering and development teams

Exceptional organizational skills, meticulous attention to detail, critical thinking, and the ability to manage multiple priorities

Proficiency in Rally, JIRA, and Confluence, along with other development management tools

Expertise in the energy domain, Agile methodology, and risk management

Skills in BRD, FRD, and requirements gathering

Experience with electric vehicle charging software offerings and EVs