Back to SearchL3 Application Support & Technical Solutioning
Office in India: Jaipur, & 6 others
Application Support& 3 others
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We are looking for an experienced L3 Application Support and Technical Solutioning professional with strong expertise in production support, technical troubleshooting, solution design, change management, and stakeholder engagement within a regulated environment.
The role requires a combination of advanced application support, basic AIX administration, business requirement analysis, technical solutioning, estimation, and end-to-end change ownership. The candidate will act as a key technical interface between business stakeholders and technology teams while ensuring application stability, compliance, and continuous improvement.
Responsibilities
- Provide L3 application and technical support for complex and business-critical production issues
- Perform advanced troubleshooting, root-cause analysis, impact assessment, and identification of permanent corrective solutions
- Own critical, high-priority, and recurring production incidents through resolution and stabilization
- Analyze application logs, interfaces, system behavior, dependencies, and technical configurations to identify underlying issues
- Drive preventive and corrective actions to improve application stability, reliability, and availability
- Coordinate with relevant technology teams and vendors to resolve issues within defined service levels
- Perform basic AIX server administration, initial-level troubleshooting, system and service health checks, log analysis, connectivity checks, and application-related diagnostics
- Execute preliminary corrective actions and technical validation before escalating complex infrastructure issues, and coordinate with AIX vendor support for advanced resolution
- Maintain appropriate documentation of recurring infrastructure and application issues
- Engage with business users and stakeholders to understand business processes, pain points, functional requirements, and expected outcomes, translating them into clear, actionable, and technically feasible requirements
- Act as a key technical interface between business users, product teams, development, QA, and infrastructure functions, facilitating effective communication throughout the solution lifecycle
- Analyze business requirements against the existing technology landscape and recommend best-fit solutions based on functional fit, technical feasibility, scalability, integration, maintainability, cost effectiveness, and business value
- Design technical solutions for new requirements and enhancements while identifying opportunities for application modernization, automation, and process optimization
Requirements
- 5+ years of experience in application support, technical solutioning, or a related role within a regulated environment
- Expertise in L3 application support, advanced troubleshooting, and root-cause analysis for business-critical production issues
- Proficiency in analyzing application logs, interfaces, system behavior, and technical configurations
- Background in basic AIX server administration, system health checks, and infrastructure-level diagnostics
- Skills in incident management, ownership of high-priority production issues, and driving corrective and preventive actions
- Competency in business requirement analysis, translating business needs into technically feasible solutions, and stakeholder engagement
- Understanding of solution design principles including scalability, integration, maintainability, and performance
- Capability to assess technology landscapes and recommend best-fit solutions based on functional fit, cost effectiveness, and business value
- Familiarity with change management, estimation, and end-to-end ownership of technical deliverables
- Knowledge of application modernization, automation, and process optimization opportunities
- Strong communication skills to interface effectively between business users, product teams, development, QA, and infrastructure functions