Back to SearchJunior Support Engineer for an Oil Company
Remote in Colombia
Support.Users
Sorry, this position is no longer available
Colombia
Currently we are looking for a remote Support Engineer to join our global team.
The customer is the state-owned oil company of the United Arab Emirates. It is the world's 12th largest oil company by production. The company is planning the large scale production of hydrogen fuel as a clean energy fuel to replace oil exports.
Responsibilities
- Communicating with coworkers to diagnose problems.
- Installing and configuring hardware and software.
- Talking coworkers through the process of fixing technical issues.
- Prioritizing workload to ensure the most critical issues are resolved first.
- Documenting common support procedures that coworkers can follow.
- Providing support remotely when necessary.
Requirements
- Excellent communication skills
- Good English(B2+) - both verbal and writing
- Represent professional manner with client to capture incoming issue Registrate issues in the tracking tool
- Assign for L2 team for investigation and get back with feedback and/or ETA
- 6+ months of working experience
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn