Back to SearchJunior Salesforce Support Engineer for an Industrial Gases Company
Remote in Colombia
Salesforce Marketing Cloud (ExactTarget)/Pardot
& 4 others
Sorry, this position is no longer available
Colombia
We’re looking for a remote Salesforce Support Engineer with 6+ months of experience in Salesforce Support to join our team.
The customer is a French company that is a major distributor of medical gases around the globe.
Salesforce Support Engineer will be working in different time zone and will meet a highly strict schedule from 8 AM till 5 PM, Mon-Fri. Client headquarter based in Paris, France.
This is an excellent opportunity for growth up to Team Lead role within the team. Rare business trips might be possible, although no relocation options have been included on a project side.
Responsibilities
- Salesforce Application Support that also includes Kanban Service Request Manager and Citizen Business Analyst roles
- Resolving issues in a timely manner and proper routing, coordination & communication within a multicultural environment
- Incidents resolution, requests fulfillment, maintenance & changes coordination, events monitoring, writing documentation in Confluence, prompt and regular communications with customer representatives and issues facilitation
- Improvement of the communication speed as the client experiences huge growth and communications are delayed
Requirements
- 6+ months of experience in Salesforce Support
- Sales Cloud & Field Service knowledge and experience
- Marketing, Community, Health and Service Cloud experience and/or knowledge would be highly beneficial
- Extremely responsible, punctual, reactive-style, and a customer-focused person with excellent communication Skills in multicultural environments
- Should be able to offload the current issues queue as the team is experiencing a huge demand from the customer that we are not able to fulfill as per current capacity
- English level B1+
Nice to have
- Previous experience as a Service Desk Specialist and/or Salesforce Developer
- AWS Networking Experience (VPNs, Certificates etc.)
- Process documentation preparation using BPMN 2.0 and DMN diagrams
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn