Back to SearchJunior Help Desk Specialist for a British Energy Services Company
Support.Users, Call management [Financial Services], Communication
Sorry, this position is no longer available
Currently, we are looking for a remote Help Desk Specialist to join our team.
The customer is a British provider of oilfield services to the international oil and gas industry.
In this role you will be required to insure support and continuous improvement of the client's application and infrastructure.
Responsibilities
- Incident recording, classification, initial triage
- Request resolution or escalation to responsible parties
- Monitoring the status and progress toward resolution of all open incidents
- Keeping affected users informed about progress
- Resolution and recovery of incidents not assigned to resolution groups
- Resolution confirmation and closure of incidents
- Detecting potential trends and liaising with problem management where applicable
Requirements
- 6+ months experience in users support
- Proven ability to work independently and as a team member
- Analytical / troubleshooting / problem solving skills
- Excellent customer service skills
- Ability to perform job functions under stress and pressure
- Good communication (written and oral) and interpersonal skills
- Fine organizational, multitasking, and time-management skills
- Overall understanding of IT
- Microsoft Office (Office 365) products knowledge
- ITIL Foundation is a plus
- Advanced level of English
Nice to have
- Knowledge of Active Directory, Azure Active Directory
- ITIL proficiency
- Windows Administration experience
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn