Back to SearchJunior Business Operations Specialist
Hybrid in Hungary
Business Operations
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We are seeking a detail-oriented Junior Business Operations Specialist to support our Sales Development team by managing performance tracking systems, optimizing sales tools, and delivering data-driven insights. In this role, you will collaborate closely with the Head of Sales Development and internal stakeholders to ensure smooth operational processes and high-quality reporting that drives strategic decision-making.
Responsibilities
- Establish and maintain systems for tracking key performance indicators (KPIs) and metrics, ensuring that data is accurate and readily accessible for analysis
- Generate regular reports on SDR team performance and provide insights to guide decision-making and strategy development
- Manage and optimize the use of CRM data and sales automation tools, ensuring they are effectively utilized by the SDR team
- Provide training and support to SDRs in the use of sales tools and best practices
- Assist with the onboarding and ramp-up of new SDR hires
- Engage in the processes and activities within the Business Development Organisation
- Support Sales Development and Lead Generation operational activities
- Elaborate data-driven reporting in Excel
- Ensure EPAM Lead Generation reporting tools are up-to-date
- Collaborate with the Head of Sales Development to ensure high-quality reports
- Partner with internal stakeholders to meet necessary reporting deadlines
Requirements
- Degree/Diploma in Engineering (Bachelor or M.Sc.), Project Management, or Business Administration
- 1+ years of relevant experience
- Willingness to work hours aligned with the North America business schedule
- Proficiency in Microsoft Office tools, with strong Excel skills
- Highly detail-oriented with excellent organizational and analytical skills
- Effective written, verbal, and presentation communication skills
- Showcase of strong time management skills and ability to handle multiple priorities under strict deadlines
- Self-starter with a proactive and independent approach
- Ability to work supportively and effectively across national boundaries
- Proven ability to work with speed and accuracy to meet deadlines
- Analytical and numerate mindset
- Advanced English level (C1)
Nice to have
- Previous experience in sales operations, sales support, or a similar role
- Familiarity with CRM and sales automation software such as Salesforce, HubSpot, and Microsoft Dynamics
- Background in using sales engagement platforms like Sales Navigator and Outreach