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We are seeking an Integration Architect to design and govern the end-to-end integration architecture connecting the developer portal to enterprise observability, ITSM, and monitoring platforms, ensuring consistent, permission-aware visibility of service health and dependencies across the organization.
Responsibilities
- Define the integration architecture, API contracts, data models, authentication patterns, and event flows connecting Backstage to enterprise observability, ITSM, and monitoring platforms
- Architect the Monitoring Integration capability, embed existing dashboards (e.g., Grafana/LGTM) per catalog entity, and establish entity-to-dashboard mapping and authentication passthrough
- Design the ITSM/CMDB integration, including the Configuration Item (CI) schema mapping layer, catalog-to-CMDB and ownership/tag synchronization jobs, ticket-creation flows, and reconciliation/error handling
- Architect the GitOps integration with ArgoCD, covering plugin integration, API authentication, entity-annotation mapping, and RBAC projection to provide deployment-status visibility within the developer portal
- Own the Announcements and Notifications integration, including upstream plugin configuration, notification channels such as email/Teams webhooks, and publisher RBAC
- Define the Databases Visibility integration for Azure SQL, Cosmos DB, and Postgres, and the Search integration with Elasticsearch/pgsearch backend and catalog/TechDocs indexers
- Architect the SDD Document Generation capability, defining how architecture documentation is generated from repository/catalog metadata and infrastructure-as-code module outputs, triggered via Backstage actions/templates
- Design dashboards, reporting, and enterprise-integration views spanning Backstage, Infrastructure, and Integration workstreams
- Collaborate with the Backstage Architect on plugin/data-model alignment and with the Azure and VMware Architects to ensure infrastructure telemetry and metadata are correctly surfaced in the portal
- Provide integration-architecture governance during Implementation, validate end-to-end service visibility, and support monitoring, reconciliation, and documentation-generation processes during Adoption
Requirements
- 2+ years of experience architecting system integrations across monitoring/observability platforms, ITSM/CMDB systems, and GitOps tools such as Grafana, LGTM stack, ServiceNow, and ArgoCD
- Hands-on experience with ITSM and CMDB platforms, specifically ServiceNow, including Configuration Item (CI) schema design, catalog-to-CMDB synchronization, and ticket-creation workflows
- Skills in API design, including data contracts, authentication patterns (OIDC), and event-driven integration flows
- Experience integrating cloud database platforms such as Azure SQL, Cosmos DB, and Postgres for read-only metadata/observability purposes
- Familiarity with search-platform integration such as Elasticsearch or pgsearch, and catalog/documentation indexing
- Demonstrated ability to design reconciliation and synchronization jobs between authoritative systems, such as software catalog and CMDB, with robust error handling
- Experience designing automated documentation-generation pipelines from structured metadata sources
Nice to have
- Experience integrating observability and ITSM systems with a Backstage-based or comparable developer portal
- Familiarity with notification/communication integrations