Instructional Designer

Remote in Armenia,

Instructional Design

Location-specific conditions & benefits*

Armenia

We are seeking an experienced and detail-oriented Instructional Designer to join our team and document EPAM’s internal workflows and processes.

In this role, you will focus on creating structured, written materials such as articles, handbooks, and playbooks to help employees and managers navigate tools, workflows, and operational standards. You will work closely with subject matter experts and stakeholders across the organization to simplify complex procedures into clear and actionable content.

Responsibilities

Research, write, and organize internal process materials to make them accessible for both human readers and LLM-based tools
Develop and update employee playbooks covering essential workflows such as onboarding, staffing, development, relocation, and travel
Create playbooks for operational roles like Talent Managers and Resource Managers, providing a process owner perspective to complement employee-facing documentation
Continuously review and update content to reflect policy changes, stakeholder feedback, and chatbot testing insights
Ensure consistency and alignment across platforms such as InfoPortal and Coda.io, while maintaining coherence with related documents
Conduct interviews with stakeholders and subject matter experts to gather accurate and detailed information
Collaborate with teams like Talent Acquisition, Hiring, and Talent Management to define content scope, terminology, and structure
Adapt existing articles into onboarding materials and training modules to support employee learning and development

Requirements

Bachelor’s degree in Communications, Technical Writing, Instructional Design, or a related field
At least 2 years of experience as an Instructional Designer or in a similar role
Proven ability in instructional design, technical writing, knowledge management, or internal communications
Skilled at presenting complex information in a clear and organized format for diverse audiences, including both general users and subject matter experts
Strong stakeholder management and interviewing skills to gather valuable insights
Hands-on experience with content management tools such as Confluence, Coda.io, or similar platforms
Native-level English writing proficiency with a focus on clarity and precision
Self-driven, detail-oriented, and capable of handling multiple priorities independently
Familiarity with LLM-based tools and an understanding of their capabilities, use cases, and limitations
Strong analytical and communication skills for navigating complex problem spaces effectively
Advanced English proficiency (written and spoken) at a B2 level or higher

Nice to have

Experience working in large-scale IT or consulting organizations with exposure to complex systems and structures
Understanding of HR, talent management, or operational processes to enhance the relevance of created content
Experience in designing chatbot content or writing for conversational user interfaces to improve usability and engagement

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn