Instructional Designer

Remote in Armenia,

Instructional Design

Location-specific conditions & benefits*

Armenia

We are seeking an experienced and detail-oriented Instructional Designer to join our team and document EPAM's internal workflows and processes.

In this role, you will focus on creating structured written materials, including handbooks, playbooks, and articles, to help employees and managers navigate tools, operations, and procedures. You will collaborate with stakeholders and subject matter experts to transform complex processes into clear and actionable content.

Responsibilities

Research, draft, and organize documentation for internal processes to ensure accessibility for employees and managers
Develop and maintain playbooks for employee workflows, including staffing, onboarding, relocation, development, and travel
Create operational playbooks for roles such as Talent Managers and Resource Managers, offering process owner perspectives to complement employee-facing content
Review and improve documentation based on feedback, policy changes, and insights from chatbot testing
Ensure alignment and consistency across platforms like InfoPortal and Coda.io, while maintaining coherence with related documentation
Conduct interviews with subject matter experts and stakeholders to gather accurate and detailed information
Collaborate with departments such as Talent Acquisition, Hiring, and Talent Management to align content scope, terminology, and structure
Adapt existing materials into onboarding guides or training modules to support employee development

Requirements

Bachelor’s degree in Communications, Technical Writing, Instructional Design, or a related field
At least 2 years of experience in instructional design, technical writing, or a similar role
Expertise in creating structured content, including technical documentation and process guides
Ability to simplify and present complex information for diverse audiences, ranging from general users to subject matter experts
Strong stakeholder management skills, with experience conducting interviews to gather insights
Familiarity with content management tools like Confluence, Coda.io, or similar platforms
Native-level English writing proficiency, with a focus on clarity and accuracy
Self-driven and detail-oriented, capable of managing multiple tasks independently
Understanding of LLM-based tools, including their applications and limitations
Strong analytical skills and communication abilities to navigate complex challenges effectively
Advanced English proficiency (written and spoken) at a C1 level or higher

Nice to have

Experience working in large-scale IT or consulting organizations with complex structures
Knowledge of HR, operations, or talent management processes to enhance the relevance of content
Experience developing chatbot content or writing for conversational interfaces to improve usability and engagement

Benefits

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn