Back to SearchField Support Technician - Electrical Systems Maintenance
Hybrid in United States of America: Austin
End User IT Support& 4 others
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Provide critical field engineering support for deployed electrical hardware systems across the US. Work directly with customers to resolve technical issues, perform installations, and ensure optimal system performance through hands-on troubleshooting and maintenance activities.
Join EPAM to engineer solutions that matter. From AI to cloud transformation, you'll collaborate with top-tier innovators, gain autonomy to explore your ideas, and grow your skills in a culture built for tech excellence.
Req.#1109173903
Responsibilities
- Collaborate with key engineers to deliver comprehensive customer support for field-deployed electrical systems
- Perform on-site installation, tuning, and troubleshooting of electrical devices to resolve customer technical issues
- Read, interpret, and analyze complex technical documentation including electrical schematics and mechanical drawings
- Conduct field maintenance activities and provide hands-on support to ensure optimal system performance and reliability
- Travel frequently (approx 50%) across the US to customer locations for equipment support and maintenance activities
- Communicate effectively with customers and internal teams to document issues and provide technical solutions
Requirements
- Fluent English communication skills for effective interaction with native speakers and technical teams
- Solid hands-on experience in support and maintenance of electrical devices and systems
- Valid US driver's license with willingness to travel frequently within the United States
- Strong ability to read and analyze technical documentation, electrical schematics, and mechanical drawings
- Experience in customer-facing technical support roles with proven problem-solving capabilities