Back to SearchEnd-User Support Engineer
Office in Poland: Krakow
End User IT Support& 6 others
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Our EPAM Krakow team is growing, and we're on the lookout for an End-User Support Engineer to come aboard. This role rewards someone who brings creative thinking alongside solid communication and people skills. Please be aware that the position calls for on-site attendance at the Krakow office all five working days each week.
Responsibilities
- Offer hands-on and remote support to end users working within the location
- Handle setup and configuration tasks for computer hardware, systems, printers, and scanners
- Stay in contact with service providers and network engineers when technical problems need resolving
- Take care of meeting room upkeep to ensure equipment functions as expected
- Make certain tickets are addressed within SLA timeframes and response expectations
- Oversee software deployment while troubleshooting any issues that come up along the way
- Take charge of incident tickets from the moment they're opened until they're resolved
- Perform maintenance duties within the server room to keep all equipment functioning properly
- Oversee cable management and organization for IT-related equipment
- Comply with all documented IT Work Instructions throughout daily responsibilities
- Ensure hardware inventory logs remain accurate and consistently updated
Requirements
- At least two years of relevant experience in a similar capacity
- Knowledge of Network Fundamentals and Troubleshooting techniques to resolve connection-related issues
- Hands-on ability in Windows Endpoint Administration covering workstation configuration and upkeep
- Familiarity with IT Service Operations Fundamentals to contribute to smooth service delivery
- Practical experience using Microsoft Intune Support Essentials to manage endpoints and devices
- Strong interpersonal skills paired with solid problem-solving capabilities
- Eagerness to explore new technologies and quickly adapt when facing new obstacles
- Steady performance and composure maintained even in high-pressure situations
- English proficiency at an intermediate level
- Readiness to take direction and follow instructions from the direct manager
Nice to have
- Exposure to working within MacOS and Linux systems
- Knowledge of Remote Access Tools to assist with supporting systems from afar