Back to SearchEnd-User Support Engineer
Office in Poland: Krakow
End User IT Support& 6 others
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EPAM's Krakow office is growing, and we're currently seeking an End-User Support Engineer to join the team. A strong fit for this role will bring creative problem-solving skills along with excellent communication and relationship-building capabilities. This position requires in-office attendance at the Krakow location five days a week.
Responsibilities
- Assist end users through both face-to-face and remote support channels at the site
- Take charge of configuring and installing computer hardware, systems, printers, and scanning equipment
- Coordinate with external service providers and network engineering teams to tackle technical issues
- Keep meeting rooms and their equipment functioning smoothly through routine care
- Verify that ticket resolution falls within established SLA commitments and response timelines
- Manage software installation processes and troubleshoot problems that arise along the way
- Handle incident tickets from the point they're created all the way through to closure
- Conduct regular maintenance within the server room to maintain reliable system performance
- Take ownership of keeping IT equipment cabling organized and well-maintained
- Follow documented IT Work Instructions when executing everyday tasks
- Maintain precise and up-to-date hardware inventory records
Requirements
- At least two years of comparable hands-on experience in a similar function
- Familiarity with Network Fundamentals and Troubleshooting approaches for resolving connectivity issues
- Proven capability in Windows Endpoint Administration, covering workstation configuration and continued upkeep
- Basic understanding of IT Service Operations Fundamentals that contributes to smooth service delivery
- Applied knowledge of Microsoft Intune Support Essentials for managing devices and endpoints
- Strong people skills matched with effective problem-solving capability
- Genuine interest in exploring new technology and adjusting quickly to unfamiliar situations
- Capacity to maintain focus and deliver results even in challenging, high-pressure moments
- Intermediate English language proficiency
- Willingness to accept and act on direction provided by the immediate manager
Nice to have
- Practical experience operating within MacOS and Linux environments
- Working knowledge of Remote Access Tools for delivering support to systems remotely