Back to SearchEnd-User Support Engineer
Office in Poland: Krakow
End User IT Support& 6 others
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We're expanding our EPAM Krakow team and need an End-User Support Engineer to join us. Succeeding in this position calls for a creative mindset combined with strong interpersonal and communication abilities.
Note that this role requires being physically present at the Krakow office five days per week.
Responsibilities
- Deliver assistance to end users at the site, covering both in-person and remote support scenarios
- Set up and configure computer equipment, systems, printers, and scanning devices
- Liaise with service providers and network engineering staff to address technical concerns
- Keep meeting room equipment in proper working condition through regular upkeep
- Guarantee that SLA targets are met and tickets receive prompt responses
- Manage the installation of software and address any accompanying technical difficulties
- Process incident tickets throughout their full lifecycle, from logging to closure
- Look after the server room to ensure equipment continues operating without issues
- Handle the organization and upkeep of cabling for IT equipment
- Adhere to established IT Work Instructions while carrying out day-to-day tasks
- Keep hardware inventory records current and accurate
Requirements
- A minimum of two years spent working in a comparable role
- Capability in Network Fundamentals and Troubleshooting for diagnosing and fixing connectivity problems
- Competence in Windows Endpoint Administration to handle workstation setup and maintenance
- Working knowledge of IT Service Operations Fundamentals to help deliver efficient service
- Hands-on familiarity with Microsoft Intune Support Essentials for overseeing devices and endpoints
- Excellent communication abilities combined with a knack for solving problems
- Openness to picking up new technologies and adjusting rapidly to fresh challenges
- Capability to stay effective and composed when working under pressure
- Intermediate English language skills
- Willingness to follow guidance and direction given by the immediate supervisor
Nice to have
- Background working with MacOS and Linux environments
- Familiarity with Remote Access Tools for providing support to systems remotely