Dynamics 365 CE Lead Functional Consultant with Copilot
Office in Croatia
Microsoft Dynamics 365 CRM
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Find me a jobEPAM's Microsoft Business Applications practice is growing, and the company is seeking professionals skilled in Dynamics 365 Customer Engagement (CE), Microsoft Power Platform, and Microsoft Copilot technologies. Successful candidates will collaborate with international teams to build essential business solutions for large-scale clients, supporting their AI adoption journey and digital transformation goals.
Responsibilities
- Direct business analysis and requirements discovery efforts
- Run executive workshops and lead requirements gathering sessions
- Take ownership of functional solution design spanning Dynamics 365 CE and Power Platform
- Spot opportunities where AI can drive business transformation
- Create functional designs for Copilot Studio solutions
- Provide client advisory services, define roadmaps, and support change management
- Guide and mentor consultants while promoting delivery excellence
- Work alongside architects and engineers during implementation phases
Requirements
- 5+ years working as a Dynamics 365 CE consultant
- Strong background in CRM configuration and designing business processes
- Familiarity with Power Apps, Power Automate, and Copilot Studio
- Proficiency in requirements engineering and facilitating workshops
- Skilled in managing business transformation and stakeholder relationships
- Familiarity with solution delivery methodologies
- Advanced English proficiency
- Solid grasp of Generative AI and Large Language Models (LLMs)
- Hands-on experience with Microsoft Copilot Studio
- Capability to spot business opportunities enabled by AI
- Working knowledge of prompt engineering concepts
- Awareness of Responsible AI principles
- Background using AI-powered tools for productivity or development
- A plus: experience building, configuring, or developing AI agents
Nice to have
- Background in Power BI
- Familiarity with Dynamics 365 ERP
- Industry knowledge in healthcare, insurance, financial services, or manufacturing sectors
