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Director of Site Reliability Engineering

Hybrid in The United Kingdom: London
Site Reliability Engineering& 6 others
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We're looking for a Director of Site Reliability Engineering to join our team in London, United Kingdom in a hybrid working mode.

This role is responsible for driving reliability engineering and operational excellence across global technology platforms while leading the adoption of AI-enabled solutions for automation and efficiency. The position combines strategic leadership with hands-on governance to ensure highly available, resilient systems that align with business and regulatory requirements. As a technology thought leader, you will influence engineering standards, enhance operational frameworks, and foster a culture of continuous improvement across mission-critical environments.

Responsibilities
  • Lead and scale a global SRE organization, focusing on engineering excellence and team empowerment
  • Collaborate with product, platform, operations, and security teams to embed reliability within SDLC practices
  • Define and monitor KPIs for system reliability, performance, and operational efficiency
  • Advance automation, Infrastructure as Code approaches, and promote self-healing systems using AI/ML techniques
  • Develop robust incident management frameworks and lead major incident response activities for critical systems
  • Implement blameless postmortems and deliver systemic improvements across production environments
  • Establish observability strategies with standardized tooling for metrics, logs, and tracing to support distributed systems
  • Adopt and enforce SRE practices, including SLIs, SLOs, SLAs, and error budgets across services
  • Drive resilience strategies with highly available architectures and disaster recovery readiness
  • Champion an automation-first culture, leveraging CI/CD pipelines and operational tooling to reduce manual processes
Requirements
  • Strong background in Site Reliability Engineering, DevOps, or platform operations in complex, distributed environments
  • Expertise in observability platforms, troubleshooting distributed systems, and telemetry-driven insights
  • Hands-on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices
  • Deep understanding of incident management processes, ITSM standards, and ITIL principles
  • Knowledge of resilience design patterns, high availability, and fault-tolerant architectures
  • Familiarity with AI/ML-driven approaches for operational efficiency and system reliability
  • Ability to lead transformation, influence across teams, and foster continuous improvement in culture
Nice to have
  • Experience in financial services or other highly regulated, mission-critical environments
  • Certifications in cloud technologies, such as AWS
  • Exposure to AIOps platforms or advanced observability tooling