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We are seeking an experienced Director of Delivery Management to oversee and optimize our service delivery operations across multiple organizational segments.
This role involves driving the implementation of projects and programs, maintaining robust project governance, and fostering relationships with stakeholders to achieve strategic business initiatives. It necessitates a forward-thinking approach to managing delivery frameworks, integrating innovative solutions, and advancing continuous improvements.
Responsibilities
- Manage programs, projects, and organizational management segments
- Enforce project governance while collaborating with executive leadership
- Provide stakeholders with consistent updates about progress and milestone achievements
- Advocate for the adoption of best practices in service delivery systems
- Introduce new trends and strategies relevant to the industry
- Cultivate strategic relationships with high-value clients
- Develop tailored service delivery models to address client-specific requirements
- Allocate resources strategically to improve service delivery outcomes
- Foster a culture focused on continuous improvement across delivery operations
- Implement risk mitigation strategies to ensure minimal disruptions
- Design training initiatives to strengthen team expertise and preparedness
- Guarantee compliance with client expectations and regulatory frameworks
- Incorporate emerging technologies to elevate service delivery standards
- Maintain clear and effective organizational communication channels
- Evaluate and refine delivery performance metrics to align with company objectives
Requirements
- A minimum of 12 years’ IT experience, including at least 8 years in service delivery or project/program management
- Competency in managing large teams or major projects
- Success in resolving complex and high-pressure scenarios
- Proven ability to establish forward-thinking strategies and holistic delivery frameworks
- Extensive background in developing and executing sophisticated service delivery methodologies
- Skills in crafting performance-driven service delivery models
- Comprehensive understanding of service delivery processes, techniques, and frameworks
- Capability to design and implement cohesive operational procedures
- Expertise in mentoring teams to achieve exceptional results
- Background in managing all stages of delivery operations, from acquisition to development to quality refinement
- Familiarity with addressing service lifecycle challenges, mediating conflicts, and navigating competing priorities
- English proficiency at a C1 level or higher
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn