Back to SearchMexico
We are seeking an Delivery Manager to join our remote team and contribute to a key project with a major client in the retail industry, specializing in apparel, textiles, and daily essentials. This role focuses on enhancing the customer shopping experience and loyalty by integrating physical retail stores with a loyalty application and balancing the client’s offline and online operations. This position offers the opportunity to play a significant role in both the digital and physical retail spheres of a flourishing business.
Responsibilities
- Lead project initiatives aimed at improving the delivery of business objectives
- Drive the integration of retail outlets with the customer loyalty app to boost customer experience
- Manage the daily execution of project tasks from start to finish
- Develop and implement an effective customer loyalty strategy
- Collaborate with various teams to ensure smooth project progression
- Provide regular and transparent updates on project status to stakeholders at all levels
- Manage project resources effectively to prevent budget overruns
- Adhere to established project management methodologies and standards throughout the project
- Proactively identify potential project risks and develop strategies to mitigate them
- Commit to ongoing process improvement to optimize project delivery
Requirements
- At least 5 years of experience in the IT industry
- Demonstrated leadership capabilities with a minimum of 2 years managing a team of five or more employees in a managerial or similar role
- Experience in managing at least 2 full cycle projects or multiple project phases across the development lifecycle
- Comprehensive knowledge and practical experience with SDLC and various project management methodologies
- Basic knowledge of Project and Delivery Management techniques and best practices
- In-depth understanding of Agile principles and Scrum methodologies for effective project management
- Proven ability to plan and oversee projects efficiently
- Skilled in resource and time management to ensure project deadlines are met
- Excellent communication skills for stakeholder engagement and expectation management
- Proven track record of developing and conveying a clear product vision
- Capability to manage multiple priorities simultaneously, ensuring comprehensive project coverage
- Proficient in English, both spoken and written, for effective communication, coordination, and collaboration
Nice to have
- PM/DM certification is a plus
- Basic knowledge of mobile application development
- Experience with customer loyalty programs or customer experience management
Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn