Back to SearchDelivery Director - Technology (Insurance & Insurtech)
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We're looking for a Delivery Director – Technology (Insurance & Insurtech) to join our team in London, UK, in an office and client-site working mode. In this role, you will lead and oversee large-scale, complex transformation programmes or portfolios within the insurance sector. You will hold full accountability for programme outcomes, customer satisfaction and AI adoption, and collaborate with a Client Partner on commercial performance (including margin), while driving continuous improvement and building high-performing cross-functional delivery teams.
The ideal candidate will balance board-level strategic oversight with insurance domain knowledge and deep technical fluency. You will collaborate with C-suite executives, senior stakeholders and engineering teams to translate business vision into scalable and secure insurance technology solutions, driving measurable business value.
- Drive end-to-end delivery of complex, multi-stream insurance technology programmes, from initiation through release, ensuring alignment with industry standards and SDLC best practices
- Own overall customer satisfaction for the portfolio, measured through CSAT/NPS and client referenceability
- Put client-centricity at the heart of delivery, aligning EPAM's work to the customer's desired outcomes so that every deliverable demonstrably contributes to customer value
- Drive AI adoption across the delivery organisation, embedding AI into ways of working and client solutions to improve efficiency and outcomes
- Lead modernisation initiatives, including cloud migration, hosting configurations and transformation of legacy insurance platforms into scalable cloud environments across major cloud platforms (Azure, AWS or GCP)
- Work with executive stakeholders to align technology execution with business strategy, building strong partnerships across clients and internal leadership teams
- Foster a collaborative, high-trust culture of accountability and continuous improvement
- Manage programme or portfolio budgets exceeding £10M annually, including oversight of commercial strategies, P&L and gross-margin performance
- Recruit, mentor and develop multi-disciplinary teams covering engineering, architecture, QA, DevOps, data and agile delivery
- Identify and mitigate delivery risks, while ensuring adherence to security compliance and regulatory requirements, including ISO 27001, UK GDPR and insurance-specific regulation (FCA/PRA, Consumer Duty, Solvency II)
- Bachelor’s degree (or equivalent professional experience) in Computer Science, Software Engineering, Information Technology or related discipline
- Extensive experience leading large-scale, complex programmes or portfolios (100+ FTE, multi-year) in a consulting or system integration
- Proven track record delivering enterprise insurance technology including policy/claims platforms underwriting or MGA systems
- Strong experience managing budgets and gross-margin performance exceeding £10M annually
- Comfortable running engagements under various commercial constructs (e.g. T&M fixed-price)
- Proven ability to drive AI-driven improvements in delivery efficiency and client outcomes
- Strong fluency across cloud ecosystems, modern software engineering stacks, data, integration and security
- Solid expertise in scaled agile delivery models (e.g. SAFe LeSS), CI/CD practices and test automation frameworks (Selenium SpecFlow Postman)
- Executive-level presence and ability to influence VP and C-level decision-makers
- Exposure to the wider UK insurance regulatory and market landscape (FCA/PRA)
- Background in global system integrator environments
- Familiarity with pre-sales, solutioning and shaping large-scale deals