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Data Processing Specialist

Office in Georgia: Tbilisi
Data Administration& 5 others
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We are looking for a Data Processing Specialist to join a project for one of our biggest Retail accounts. The role involves working with Payment Allocation and Case Management in the client's systems, matching unsuccessful payments in the client's SAP and CRM, and meeting quantity and quality SLAs. The nature of the work is tedious, standardized, and requires concentration, attention to detail, analytical thinking, and the ability to manage large information intakes and make decisions based on knowledge base instructions and previous experience.

Responsibilities
  • Perform manual data processing, including entry, categorization and update
  • Analyze complex problems, determine root causes, and implement effective solutions related to customer transaction issues
  • Suggest updates to knowledge bases
  • Keep project documentation up-to-date
  • Handle both repetitive processing tasks and analytical problem-solving scenarios
  • Manage large information intakes and make decisions based on cases from the past
  • Quickly switch between task types and business domains
Requirements
  • 1+ years of experience as a Tier 2 Support Specialist, handling escalated issues, performing root cause analysis, and resolving customer/process-related incidents beyond basic support
  • Upper-Intermediate or higher English level, both verbal and written (B2+/C1)
  • Proficiency in Windows as an advanced user
  • Excellent written communication skills to effectively gather information and explain solutions
  • Skills in analyzing complex problems, determining root causes, and implementing effective solutions
  • Analytical thinking with the ability to manage large information intakes and make decisions based on past cases
  • Fast learning ability with flexibility to quickly switch between task types and business domains
Nice to have
  • Familiarity with SAP (S/4HANA or ECC), including the ability to navigate SAP, settle transactions, identify posting issues, and support issue resolution
  • Intermediate or higher level of German