BPO Delivery Team Lead

Collaborate with delivery organization, account managers, and pre-sales teams to develop proper approaches for service provisioning

Create estimates, timelines, and cost analysis that would lead to successful implementation and project delivery within a managed service model

Kick off new projects, takeover existing services, and drive the initial discovery phase

Work with other teams inside the organization and client business stakeholders, driving successful implementation through the organization of proper process and communication flow, tool selection, ensuring proper team training, qualitative output, and timely delivery according to the agreed timeline

Manage resources and ensure successful project delivery

Ensure proper project processes setup from the very beginning and up to closure

Establish a reporting process and identify key project risks

Propose approaches to increase performance and deliver functional and valuable solutions

Manage and develop team members, including hiring, onboarding, and adaptation, performance development, professional growth, recognition, retention, and succession planning

5+ years of practical experience working with clients in IT services

At least 1 year of experience in leading software development teams, demonstrating adept leadership skills

Experience with people management processes: hiring, onboarding and adaptation, performance development, professional growth, recognition, retention, and succession planning

Solid project lifecycle understanding, being able to ensure proper project processes setup from the very beginning and up to closure

Effective written, and verbal presentation and communication skills, ability to quickly understand clients’ objectives and define stakeholders' needs and requirements

Ability to establish a reporting process and identify key project risks

Ability to bring clarity to ambiguous situations and to act decisively

Ability to be supportive, consultative, and collaborative and to work effectively across national boundaries, take responsibility, and be accountable for own and team actions

Ability to propose approaches to increase performance and deliver functional and valuable solutions

Fluent verbal and written communication skills in English (C1 level)

Hands-on experience with data labeling and/or content management services