Back to SearchSolution Architect, Production Support (SFCC B2C)
Office in India: Pune
Solution Architecture& 3 others
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We are seeking a Solution Architect, Production Support (SFCC B2C) to own the technical health of our live B2C platform, guiding incident resolution, reliability, and service continuity while ensuring the architecture supports stable day-to-day operations.
Responsibilities
- Act as technical escalation point for complex production incidents affecting storefront, checkout, and integrations
- Lead root cause analysis for major incidents and drive permanent fixes through the backlog
- Review and maintain the architecture for resilience, including failover, caching, rate limits, and integration error handling
- Define and monitor service levels, such as resolution times and availability targets, with supporting reporting
- Set up and govern runbooks, monitoring, and alerting for critical integrations and storefront journeys
- Assess the operational impact of proposed changes, releases, and configuration updates before they reach production
- Coordinate with Salesforce support, third-party vendors, and internal teams during high-severity events
- Maintain configuration management baselines and evidence for audit and compliance purposes
Requirements
- 10+ years of experience in enterprise e-commerce, with substantial time supporting a live Salesforce Commerce Cloud B2C platform
- Strong troubleshooting skills across SFRA, SCAPI/OCAPI, and integration layers, including logs, job failures, and API errors
- Experience with incident management frameworks and ITIL-aligned processes
- Solid understanding of performance, caching, and capacity planning for peak trading periods
- Clear written and verbal communication during incidents, including stakeholder updates
Nice to have
- Salesforce Commerce Cloud Architect certification
- Experience with peak-season readiness and high-volume events
- Familiarity with ITSM tools such as ServiceNow or Jira Service Management