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Dynamics 365 CRM Functional Consultant

Hybrid in United States of America
Microsoft Dynamics 365 CRM, Microsoft Dynamics 365
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Join a high-impact team delivering a Microsoft Dynamics 365 CRM solution for a major US-based organization. The project involves end-to-end setup, customization, configuration, integration, and data migration of Dynamics 365 CRM to the Azure environment. You will play a key role in ensuring secure, scalable, and compliant CRM solutions.

Responsibilities
  • Lead and participate in the implementation, customization, and integration of Microsoft Dynamics 365 CRM solutions
  • Oversee and execute data migration activities to the US GCC Azure environment
  • Ensure all solutions are FedRAMP-compliant and meet security and regulatory standards
  • Collaborate with cross-functional teams, including architects and technical leads, to deliver high-quality solutions
  • Engage with senior technical stakeholders and manage client expectations effectively, including on-site work as required
  • Perform impact analysis, requirements management, and support application lifecycle management for Power Platform
  • Mentor and guide team members, fostering an agile and collaborative environment
Requirements
  • 5+ years as a Consultant in the IT Services industry
  • Proven experience working individually and in agile teams as a Consultant
  • Strong background in Agile practices
  • Understanding of application programming, QA, database, and system design
  • Excellent interpersonal, communication, presentation, negotiation, and persuasive skills
  • Comfortable engaging with senior technical stakeholders (architects, tech leads)
  • Experience in customer relationship management and critical issue handling
  • Strong analytical skills and a demonstrable bias toward action
  • Ability to deal with ambiguity and thrive in a rapidly changing business environment
  • Confidence and extensive knowledge of emerging software industry practices (SDLC)
  • Experience with MS Dynamics 365 CRM and MS Power Apps
  • Knowledge of MS Dynamics 365 CRM out-of-the-box functionality
  • Knowledge of application lifecycle management for Power Platform
  • Experience with requirements management
  • .NET expertise
  • Team Leader experience
Nice to have
  • Knowledge of Virtual Agents (AI ChatBots), Power Portals, Power Automate, and Power BI
  • Experience with other (non-MS) ERP/CRM systems
  • Data Science experience
  • Ability to operate in a startup environment