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EPAM is seeking an experienced Delivery Manager to lead the end-to-end delivery of a Customer Identity and Access Management (CIAM) modernization program, migrating from SAP Gigya to Microsoft Entra External ID.
The ideal candidate will bring a combination of technical understanding, delivery leadership, and strong client management skills. This role will be responsible for driving predictable, high-quality delivery across Development, QA, and Production environments while ensuring alignment with project scope, schedule, quality, security, and budget objectives.
The Delivery Manager will lead cross-functional teams responsible for authentication and user journey modernization, user profile data migration, third-party integrations, security controls, and production cutover.
Req.#1081312964
- Develop and maintain an integrated delivery plan covering scope, milestones, dependencies, risks, assumptions, issues, and cutover activities
- Establish delivery governance, reporting structures, and project ceremonies focused on measurable outcomes
- Drive execution across multiple workstreams and ensure alignment with overall program objectives
- Manage delivery timelines, dependencies, resource allocation, and priorities
- Act as the primary delivery contact for client stakeholders
- Proactively manage client expectations, communicate progress, and address delivery challenges
- Facilitate decision-making and manage scope, schedule, and priority trade-offs
- Communicate technical issues and proposed solutions effectively to both technical and business stakeholders
- Lead and coordinate cross-functional teams across engineering, QA, DevOps, and other technology functions
- Build a collaborative, high-performing delivery environment
- Ensure effective team onboarding, accountability, and continuous improvement
- Own risk, assumption, issue, and dependency (RAID) management
- Establish quality management practices across development, testing, and production releases
- Partner with security and privacy teams to address PII, consent management, compliance, and auditing requirements
- Oversee cutover planning, hypercare, and post-production stabilization
- Manage project scope, budget, staffing, and resource utilization
- Monitor delivery performance and financial health
- Ensure delivery commitments are met while maintaining project profitability
- 7+ years of experience in delivery, program, or project management within software engineering environments
- Proven experience managing complex, multi-workstream technology delivery programs
- Experience managing production cutovers and large-scale technology implementations
- Strong understanding of Agile methodologies, including Scrum and Kanban
- Familiarity with CI/CD pipelines and QA automation practices
- Experience delivering identity and authentication solutions, including SSO, CIAM, OIDC, and OAuth
- Understanding of cloud-based architectures, preferably Microsoft Azure
- Experience working closely with engineering, architecture, and DevOps teams
- Excellent communication, stakeholder management, and problem-solving skills
- Ability to manage competing priorities while maintaining delivery commitments
- Experience with Microsoft Entra External ID, Azure AD B2C, or similar CIAM platforms
- Previous experience managing CIAM migrations, particularly SAP Gigya migrations
- Familiarity with Azure Cosmos DB and customer profile data management
- Knowledge of edge security technologies, including WAF, rate limiting, Azure Front Door, and Application Gateway
- Experience integrating OneTrust or similar consent and privacy management platforms
- Experience coordinating integrations with email marketing platforms
- Familiarity with batch data exchange patterns, including file formats, scheduling, reconciliation, and idempotency
- Experience managing enterprise-scale digital identity transformation programs