Senior Application Support Engineer

Hybrid in Romania: Bucharest

Application Support

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We are seeking a Senior Application Support Engineer to drive the administration, management and support of technical systems critical to our operational and decision-making processes.

This role collaborates closely with technical and functional teams, ensuring the reliability and continuous improvement of our information systems in a dynamic environment.

Responsibilities

Maintain, configure, deploy and plan changes for products
Provide technical expertise, guidance and strategic recommendations to develop a roadmap aligned with business needs and strategic objectives while ensuring compliance with customer standards
Troubleshoot issues and participate in multi-discipline war rooms to resolve customer incidents as an L2 or L3 expert when required
Provide 24/7 on-call L2/L3 support for production applications and services on a weekly rotating basis
Support IT Functional teams with development of processes to meet business needs
Ensure adequate controls and reports are available to comply with regulators and global governance
Ensure compliance with IT technical policies and standards
Deliver evidence as required to maintain ICS controls
Share and train peers on domain expertise
Contribute to the improvement of operating procedures and integration of new systems within deadlines and technical constraints
Collaborate with Squads and Solution Owners across technical and functional departments

Requirements

4–6+ years of experience supporting IT production systems
Fluent in English (written spoken)
Expertise with administration support and troubleshooting of enterprise applications
Knowledge of operating systems (Linux Windows) and networking (DNS routing)
Background in application servers and databases (Tomcat nginx Oracle Sybase)
Familiarity with authentication services Azure and containerization technologies (Kubernetes AKS ACA)
Skills in Azure Service Bus (ASB) and DataBricks
Hands-on experience with monitoring patching backup process automation disaster recovery high availability
Cloud and security expertise desirable
Observability experience desirable

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