Associate Manager

Remote in Mexico,

Solution Practice Operations, Stakeholder Management

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We're on the search for an initiative-taking, performance-oriented Associate Manager to assist with staffing and resource allocation activities across Solution Practices, encompassing Technology Consulting (eCommerce, CMS platforms, and related technologies), Digital Marketing, and other practice segments. The successful candidate will bring experience in staffing, recruitment, resource management, HR, or business operations, alongside solid communication, problem-solving, and stakeholder engagement abilities. This position demands someone comfortable operating in a fast-paced, shifting landscape, balancing competing demands, and devising inventive staffing approaches to meet business requirements

Responsibilities

Handle comprehensive staffing operations throughout assigned Solution Practices, keeping project needs and resource supply properly matched
Partner directly with Discipline Leads to gain insight into demand and supply priorities, resource availability, and arising staffing difficulties
Work alongside project teams to define role criteria, essential skills, experience benchmarks, timelines, and other important staffing information
Propose creative staffing options such as part-time roles, resource rotations, cross-practice partnerships, internal transfers, and external recruitment
Flag staffing shortages, capacity bottlenecks, and potential risks proactively, suggesting appropriate corrective measures
Oversee several competing staffing requests at the same time, ensuring prompt delivery that supports organizational objectives
Develop and maintain trustworthy relationships with Discipline Leads, Delivery Managers, project stakeholders, Talent Acquisition, and other internal functions
Support clear dialogue among stakeholders to encourage transparency, alignment, and timely choices
Define clear expectations, maintain accountability, and monitor follow-through to ensure staffing targets are met
Clearly relay staffing concerns, suggest potential fixes, and raise risks to leadership when warranted
Encourage uniform adherence to staffing best practices and recognized operational workflows
Manage operational priorities and staffing responsibilities with reduced supervision
Track staffing workflows to uncover inefficiencies and recommend practical improvements
Ensure precision, quality, and punctuality across all staffing-related documentation, updates, and outputs
Study staffing patterns, resource availability, and operational obstacles to enable informed decisions
Help design and deploy staffing standards, best practices, and workflow enhancements
Encourage cross-team cooperation and knowledge sharing to elevate operational performance overall

Requirements

A minimum of 5 years of pertinent experience in staffing, recruitment, resource management, HR, or business operations, ideally within an IT services, consulting, or professional services context
At least 2 years operating in Senior, Lead, Manager, or Owner-level functions
Clear history of managing engagements involving teams of 5 or more full-time employees
Strong capability in stakeholder management, collaborating successfully across diverse teams and organizational levels
Ability to manage multiple priorities independently and produce results within a fast-moving, continually changing environment
Solid analytical and problem-solving competencies, including spotting risks, weighing options, and suggesting workable solutions
A forward-thinking, creative, solution-driven mentality, capable of extending beyond typical staffing methods
Strong organizational ability, meticulous attention to detail, and a high standard of ownership and accountability
Capability to sway stakeholders, build alignment, and push decisions forward without formal authority
Capacity to function independently with minimal direction while remaining collaborative and team-oriented
Fluent English (B2) alongside strong verbal and written communication skills

Nice to have

Possessing a relevant professional certification would serve as a worthwhile addition to your candidacy