Associate Manager

Remote in Mexico,

Solution Practice Operations, Stakeholder Management

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We are hiring an Associate Manager to support Solution Practice Operations by optimizing staffing and resource planning across multiple practices. You will work closely with Discipline Leads, Delivery, and Talent Acquisition to resolve competing requests, mitigate staffing risks, and improve processes.

Responsibilities

Lead full-cycle staffing operations for assigned Solution Practices to keep demand aligned with available capacity
Coordinate with Discipline Leads to understand demand and supply priorities, current availability, and developing staffing challenges
Clarify with project teams the role scope, required skills, seniority expectations, timelines, and other staffing specifics
Recommend flexible staffing options such as part-time allocations, resource rotations, cross-practice collaboration, internal mobility, and external hiring
Detect capacity shortages, staffing gaps, and potential risks early and propose mitigation strategies
Balance and deliver on multiple competing staffing requests while staying aligned with business goals
Cultivate strong relationships with Discipline Leads, Delivery Managers, project stakeholders, Talent Acquisition, and internal partner teams
Enable clear, consistent communication between stakeholders to drive transparency, alignment, and timely decisions
Define expectations, hold stakeholders to commitments, and follow up to ensure staffing outcomes are achieved
Surface staffing issues promptly, provide recommendations, and escalate risks when circumstances require it
Reinforce staffing best practices and ensure adherence to established operational procedures
Execute staffing coordination and operational prioritization with minimal oversight
Review staffing processes to spot inefficiencies and recommend practical improvements
Ensure staffing information and deliverables remain accurate, high-quality, and on time
Evaluate staffing trends, resource availability, and operational challenges to support decision-making
Assist in building and rolling out staffing standards, best practices, and process improvements
Encourage cross-functional collaboration and knowledge sharing to strengthen overall operations

Requirements

Minimum 5 years of relevant experience across staffing, recruitment, resource management, HR, or business operations, preferably in consulting, professional services, or IT services
At least 2 years of experience operating in Senior, Lead, Manager, or Owner-level roles
Demonstrated record of managing engagements involving teams of 5+ full-time employees
Strong stakeholder management capability with effective collaboration across organizational levels
Ability to independently prioritize multiple threads of work and deliver results in a dynamic, fast-paced setting
Strong analytical and problem-solving skills, including assessing risks, comparing options, and recommending solutions
Creative and proactive, solution-oriented approach that challenges standard staffing methods
High attention to detail with strong organization, ownership, and accountability
Proven ability to influence and align stakeholders and drive decisions without formal authority
Comfort working with minimal supervision while contributing to a collaborative team environment
Fluent English (B2) with strong verbal and written communication skills

Nice to have

Professional certification relevant to staffing, HR, or operations is a plus