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Associate Manager

Remote in Mexico, & 2 others
Solution Practice Operations, Stakeholder Management
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We are looking for a proactive, results-driven Associate Manager to support staffing and resource management operations across Solution Practices, including Technology Consulting (eCommerce, CMS platforms, and related technologies), Digital Marketing, and other practice areas. The ideal candidate has experience in staffing, recruitment, resource management, HR, or business operations, along with strong communication, problem-solving, and stakeholder management skills. This role requires the ability to navigate a fast-paced, dynamic environment, manage competing priorities, and develop creative staffing solutions to support business needs

Responsibilities
  • Oversee complete staffing operations across assigned Solution Practices, ensuring project demand and available resources remain well-aligned
  • Work closely with Discipline Leads to understand demand and supply priorities, resource availability, and emerging staffing challenges
  • Partner with project teams to clarify role requirements, necessary skills, experience levels, timelines, and other key staffing details
  • Recommend creative staffing approaches such as part-time assignments, resource rotations, cross-practice collaboration, internal mobility, and external hiring
  • Proactively spot staffing gaps, capacity limitations, and potential risks, recommending suitable mitigation strategies
  • Manage multiple competing staffing requests simultaneously while ensuring timely delivery aligned with business goals
  • Build and sustain trust-based relationships with Discipline Leads, Delivery Managers, project stakeholders, Talent Acquisition, and other internal teams
  • Facilitate clear communication between stakeholders to promote transparency, alignment, and timely decision-making
  • Set clear expectations, hold stakeholders accountable, and follow up on commitments to ensure staffing objectives are achieved
  • Communicate staffing challenges effectively, offer recommendations, and escalate risks when circumstances require it
  • Promote consistent application of staffing best practices and established operational procedures
  • Coordinate operational priorities and staffing activities with minimal oversight
  • Monitor staffing processes to identify inefficiencies and propose practical, actionable improvements
  • Maintain accuracy, quality, and timeliness across staffing-related information, updates, and deliverables
  • Analyze staffing trends, resource availability, and operational challenges to support well-informed decision-making
  • Contribute to developing and implementing staffing standards, best practices, and process improvements
  • Support cross-functional collaboration and knowledge sharing to strengthen overall operational effectiveness
Requirements
  • Minimum of 5 years of relevant experience in staffing, recruitment, resource management, HR, or business operations, preferably within an IT services, consulting, or professional services environment
  • At least 2 years of experience in Senior, Lead, Manager, or Owner-level roles
  • Proven track record managing engagements for teams of 5 or more full-time employees
  • Strong stakeholder management skills, with the ability to collaborate effectively across different teams and organizational levels
  • Capability to independently manage multiple priorities and deliver results within a fast-paced, constantly evolving environment
  • Strong analytical and problem-solving abilities, including identifying risks, evaluating options, and recommending effective solutions
  • Proactive, creative, and solution-oriented mindset, with the ability to think beyond standard staffing approaches
  • Strong organizational skills, close attention to detail, and a high level of ownership and accountability
  • Ability to influence stakeholders, facilitate alignment, and drive decisions without relying on direct authority
  • Ability to work independently with minimal supervision while maintaining a collaborative, team-oriented approach
  • Fluent English (B2) with excellent verbal and written communication skills
Nice to have
  • Relevant professional certification, which would be considered a valuable addition to your qualifications