Associate Manager

Remote in Mexico,

Solution Practice Operations, Stakeholder Management

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We are seeking an Associate Manager to drive staffing and resource management across Solution Practices in a fast-moving environment. You will align demand and capacity with Discipline Leads and project teams, ensure clear stakeholder communication, and apply creative staffing options to meet business needs.

Responsibilities

Oversee end-to-end staffing operations across assigned Solution Practices to keep project demand and resource supply in balance
Collaborate with Discipline Leads to align on demand and supply priorities, resource availability, and upcoming staffing challenges
Partner with project teams to define role needs, required skills, experience levels, timelines, and other key staffing inputs
Propose creative staffing solutions, including part-time allocations, rotations, cross-practice collaboration, internal mobility, and external hiring
Identify staffing gaps, capacity constraints, and emerging risks early, then recommend practical mitigation options
Manage multiple simultaneous staffing requests while meeting timelines aligned with business objectives
Build and maintain trust-based relationships with Discipline Leads, Delivery Managers, project stakeholders, Talent Acquisition, and other internal teams
Facilitate transparent communication across stakeholders to support alignment and timely decisions
Set expectations, reinforce accountability, and follow up on commitments to ensure staffing goals are met
Communicate staffing constraints clearly, provide recommendations, and escalate risks when appropriate
Promote consistent use of staffing best practices and established operational procedures
Coordinate staffing activities and operational priorities with minimal oversight
Monitor staffing workflows to uncover inefficiencies and suggest actionable process improvements
Maintain high accuracy, quality, and timeliness for staffing-related data, updates, and deliverables
Analyze staffing trends, resource availability, and operational obstacles to enable informed decision-making
Contribute to defining and implementing staffing standards, best practices, and process enhancements
Support cross-functional collaboration and knowledge sharing to improve operational effectiveness

Requirements

At least 5 years of relevant experience in staffing, recruitment, resource management, HR, or business operations, ideally in IT services, consulting, or professional services
Minimum 2 years of experience in Senior, Lead, Manager, or Owner-level roles with demonstrated scope and accountability
Proven ability to manage engagements supporting teams of 5 or more full-time employees
Strong stakeholder management skills with the ability to collaborate across teams and organizational levels
Demonstrated ability to juggle multiple priorities and deliver outcomes in a fast-paced, constantly changing environment
Solid analytical and problem-solving abilities, including risk identification, option evaluation, and solution recommendations
Proactive and creative, solution-focused mindset with the ability to go beyond standard staffing approaches
Excellent organizational skills with close attention to detail, ownership, and accountability
Ability to influence stakeholders, build alignment, and drive decisions without direct authority
Ability to work independently with minimal supervision while staying collaborative and team-oriented
Fluent English (B2) with excellent written and verbal communication skills

Nice to have

Relevant professional certification that strengthens your qualifications